Privacy Policy

Introduction

Discover Paradise Adventures Hawaiʻi ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our tours, or interact with our services.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Book a tour: Name, email, phone number, billing address, payment information
• Contact us: Name, email, phone number, message content
• Sign up for emails: Email address, name (optional), preferences
• Complete waivers: Emergency contact information, medical information (if disclosed)

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information (browser type, operating system, device type)
• IP address and general location
• Pages visited, links clicked, time spent on site
• Referring website or search terms used to find us

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can control cookie preferences through your browser settings.

How We Use Your Information

We use your information to:

• Process and confirm your tour bookings
• Communicate important tour details, pickup times, and updates
• Process payments and send receipts
• Respond to your inquiries and provide customer support
• Send marketing communications (if you've opted in)
• Improve our website, tours, and services
• Comply with legal obligations and protect our rights
• Ensure safety (emergency contact information, medical disclosures)

How We Share Your Information

We do not sell your personal information. We may share information with:

Service Providers

Third-party companies that help us operate our business, including payment processors, booking systems, email service providers, and website hosting. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose information if required by law, subpoena, court order, or to protect our rights, property, or safety (or that of others).

Business Transfers

If we're involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction (you would be notified).

With Your Consent

We may share information with third parties when you give us explicit permission to do so.

Payment Information Security

Payment transactions are processed through secure, PCI-compliant third-party payment processors. We do not store your complete credit card information on our servers. All payment data is encrypted and handled according to industry security standards.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking information is typically retained for 7 years for tax and legal compliance.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (with some exceptions)
• Opt-out: Unsubscribe from marketing emails at any time
• Data portability: Request your data in a portable format
• Object: Object to certain processing of your information

To exercise these rights, contact us at ellen@dpahawaii.com. We'll respond within 30 days.

Marketing Communications

If you opt in to our mailing list, we may send you promotional emails about tours, special offers, and Hawaiʻi travel tips. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or contacting us directly.

Note: Even if you opt out of marketing emails, we'll still send essential communications related to your bookings.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we've inadvertently collected such information, please contact us immediately so we can delete it.

Third-Party Links

Our website may contain links to third-party websites (partner hotels, activity booking platforms, etc.). We're not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

International Visitors

Our business operates in Hawaiʻi, USA. If you're accessing our services from outside the United States, please note that your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from your country.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll post the updated policy on this page with a new "Last Updated" date. For material changes, we may provide additional notice (email notification or website banner).

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices:

• Email: ellen@dpahawaii.com
• Phone: +1 (808) 640-1351
• Hours: Monday-Saturday, 7:00 AM - 7:00 PM HST