Frequently Asked Questions

Everything you need to know about touring the Big Island with us

Have a question? We've got answers! Browse our most commonly asked questions below. If you don't find what you're looking for, feel free to contact us directly.

Booking & Pricing

How do I book a tour?

What forms of payment do you accept?

Are children allowed on tours?

Do you offer group discounts?

Cancellation & Weather

What is your cancellation policy?

What happens if it rains?

Can I reschedule my tour?

Tour Details

What should I bring on the tour?

How physically demanding are the tours?

What is included in the tour price?

How large are the tour groups?

Do you provide hotel pickup?

Are your tours wheelchair accessible?

Safety & Health

Are your tours safe?

What if I have dietary restrictions?

Do I need to be vaccinated?

General

Are you locally owned?

Do you practice sustainable tourism?

Can I customize a private tour?

Still Have Questions?

Our friendly team is here to help you plan the perfect Big Island adventure.

Additional Information

Cancellation & Safety Policy

Detailed cancellation terms, weather policies, and safety guidelines

Privacy Policy

How we collect, use, and protect your personal information

Terms of Service

Terms and conditions for using our services and booking tours